Returns, Exchanges and Refunds Policy

Customers may request a return or exchange within 10 days from the date of purchase, subject to the following conditions:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, including all accessories and documentation.
• The product must not have been modified, installed, damaged, or show any signs of use.
• The original invoice or proof of purchase must be provided.
• Returns and exchanges are subject to inspection and approval by JETCO.

Certain products may not be eligible for return or exchange, including:

• Products that have been installed, used, modified, or damaged.
• Products manufactured, cut, assembled, or supplied specifically according to the customer requirements.
• Cut-to-length cables, wires, and similar materials.
• Special-order or non-stock items, unless otherwise agreed in writing.
• Products that are incomplete or missing original packaging or accessories.

If a return is approved and a refund is applicable, the refund will be processed using the original payment method, where applicable.

Refund processing time may vary depending on the payment method and the relevant bank or payment provider.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order details and clear photos of the product and packaging.

We will review the case and, where applicable, arrange for a replacement, exchange, or other appropriate solution.

Unless the product is defective, damaged upon delivery, or incorrectly supplied by JETCO, the customer may be responsible for the return delivery or transportation costs.

To request a return or exchange, please contact our customer service team and provide:

• Order or invoice number
• Product name or item number
• Reason for the return or exchange
• Photos of the product, where applicable