Shipping and Delivery Policy

Orders are processed during our official working hours. Orders will normally be prepared for shipment after payment confirmation and verification of product availability.

Some products may require additional processing time due to availability, special ordering, or supplier lead times. In such cases, the customer will be informed accordingly.

Delivery times may vary depending on the customer's location, product availability, order size, and delivery method.

JETCO will make reasonable efforts to deliver orders within the estimated delivery timeframe; however, delivery times may be affected by circumstances beyond our control.

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, JETCO will contact the customer to discuss the available options, which may include waiting for replenishment, selecting an alternative product, or receiving a refund where applicable.

Delivery charges, if applicable, will be communicated to the customer or displayed during the ordering process before the order is confirmed.

Delivery charges may vary depending on the delivery location, order size, weight, and other applicable factors.

Customers are encouraged to inspect the delivered products upon receipt and verify that the products correspond to their order.

Any visible damage, shortage, or incorrect product should be reported to JETCO as soon as possible, preferably within 48 hours of delivery.

JETCO shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to transportation delays, supplier delays, force majeure events, incorrect customer information, or failure to receive the order.

Customers are responsible for providing accurate delivery information and ensuring that the delivery address and contact details are correct.

Special-order and customized products may have different delivery lead times. The expected delivery timeframe will be communicated to the customer before confirming the order whenever possible.